Customer Service

100% Safe & Secure Ordering

We take data security seriously. In order to provide you with the most secure shopping environment, 5eBoard Online Store has partnered with the world largest online payment processor, PayPal, to serve as our payment processor.

What does this mean for you?

Your information is safely and securely processed. We have installed the strongest available Secure Sockets Layer (SSL) encryption to the website.

Your credit card information is not stored or viewed by any employees of 5eBoard Online Store.

You receive 24-hour round the clock protection.

During check out, you will be automatically taken to a secure site where you may enter your credit card information or PayPal account information, Once the purchases are paid, you will receive confirmation emails regarding the progress of your orders and shipment.

For any questions, we can always be reached at 1-800-763-0589.

Purchase Orders

Please make your PO payable to:

5eTek

118 Tamarack Circle, Skillman, NJ 08558, U.S.A.

Tel: 1-609-385-9629

and send it to above address,

or: scan a copy and email to: contact@5eboard.com

or: ask for our fax number at: contact@5eboard.com

To request W9, business certificate, or other documents, please send a request to: contact@5eboard.com

Check Your Order

Please login to your account to view the status of your order.

A confirmation e-mail will be sent out when an order is received. As soon as your order is shipped, you will receive a shipment notification email from us to let you know which carrier is used with the tracking number and estimated delivery time, if available.

Your Account

Benefits

Set up an account with 5eBoard Online Store to learn about our new products, special offers and discounts, recalls, rebates, and community-supporting events.

Sign Up

Please click on the Sign Up button on the top navigation bar and follow the prompts on our online from, providing a user name and password.

Username and Password Recovery

By default, username is your email address.

To recover the password, click on "Forgot Your Password?" on the bottom of Login page and follow the prompts there.

Information Collection and Use

We only have the access to the information that you voluntarily give us. We use the information only to fulfill your request, e.g. to ship an order or respond to your questions. We will not share your information with any third party.

With your permission, we may contact you in regarding our special offers, new products or services, or changes to our policies.

Returns and Exchanges

Return

Unused items, in their original condition, may be returned for a refund, less the shipping costs. Items must be exchanged or returned within 30 days of purchase. Shipping and handling costs are non-refundable.

Exchange and Replacement

Unused items, in their original condition, may be exchanged. Items must be exchanged within 30 days of purchase. Shipping and handling costs are non-refundable. Return shipping will be paid by the buyer.